Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. We aim to dispatch your order within 1-3 days. We are committed to dispatching all orders promptly.

Please note that there are rare occasions when when some pieces may not be available for immediate dispatch. If this occurs we will contact you with further information and options.

Once we have dispatched your order, you will receive a tracking number via email. You can lookup your tracking number online by clicking here or using the Australia Post app.

Once your order has been dispatched by our team, the delivery time will depend on the carrier. Delays could happen due to events, volume capacities during peak times. Please refer to Australia Post Domestic Service Updates for more information. You can lookup your tracking number online by clicking here or using the Australia Post app.

To avoid delays and disappointment we may fulfil your order from multiple locations. In this case, your order will be split into multiple orders and will arrive in separate parcels.

You will receive emails with any order updates showing which items have shipped and their tracking numbers. You will not incur any additional shipping charges in the event of a split order.

Your in-stock items will ship normally and your special order items will ship once they have been received. You can refer to your initial special order email to check the timeframe. You will receive emails with any order updates showing which items have shipped and their tracking numbers. You will not incur any additional shipping charges with special order items.

Unfortunately once an order is received, it begins to immediately process and we cannot cancel or make amendments to the order.

Amendments may include but are not limited to:

Change of delivery address; changes to colours and sizes; adding or removing items; applying discounts and full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

After an order has been placed we are unable to make any amendments to your order including updates to your address.

We recommend contacting Australia Post with your tracking number and asking to have your parcel redirected to the correct address.

Please see international shipping information below.

Yes we can

Unfortunately no.

For security reasons, a signature is required for all deliveries. If you have not been able to sign for your delivery when the delivery arrives, a collection card will be left at your address providing details of your local Post Office.

Note: Due to the COVID-19 pandemic, Australia Post has changed the way signatures are being recorded on deliveries. You can read more about the changes here

You can buy online and ship to Canada, Ireland, New Zealand, Singapore, the United Kingdom and the United States. We hope to bring more online international options shortly.

Should you wish to purchase an item and are located in another country than those above, please contact our customer care team and we will assist you in placing an order.