We offer a 14-day exchange or store credit period from the time of receiving the order on most jewellery pieces if the item you’ve ordered isn’t right for you.

Change of mind returns are limited to two per order.

The cost of shipping the item back to us is the responsibility of the customer. Return shipping costs are non-refundable. Once the item is inspected (see 'What condition does my item have to be in?' and approved, the cost of the item only (excluding original delivery charge) can be used toward an exchange or gift card.

All jewellery must be unworn and returned in original packaging and must be in its original condition.

Watches must also have the original watch box and warranty cards.

All returns are subject to inspection by our team before an exchange is processed. This is to ensure an item is returned in as new, saleable condition, that is that the item has been unworn, is not damaged, or altered in any way (for example resizing, watch links removed).

Please ensure you have contacted our team within 7 days and provide a full description of the issue along with images of the item (and in the case of receiving a damaged order, photos of packaging and how it was received).

The cost of shipping the item back to us is the responsibility of the customer. Please include a copy of the packing and postage receipt with your return. If we deem the item to meet the damaged, incorrect, or faulty return condition, we will reimburse the return shipping cost and depending on the option chosen, post a replacement item free of charge or refund the item and shipping fee.

As we stock jewellery from different designers - warranty periods can vary. Most of our jewellery comes with a 12 month warranty however this can be longer or shorter depending on the item.

The warranty covers manufacturing faults that occur after the 7 day faulty, damaged or incorrect period of the item.

Please note that some of our collections have pieces of a delicate nature and care should be taken when worn. It is important to follow the Care Instructions for your warranty to be applicable.

Our warranty covers manufacturing defects however it does not cover the following:

General wear and tear including scratches, lost items, bent and misshaped items.

Accidental damage

Neglect

Misuse

Missing stones due to being knocked or rough wear and tear.

Any alterations (including resizing), customising or third party repairs not approved by us.

Contact with a foreign substance which includes hand sanitiser, soap, cleaning products, skin creams or perfume which has caused discolouration, tarnishing or oxidising.

White Gold and most Sterling Silver is electroplated with rhodium which may wear off with frequent use and will require reapplication to restore the bright finish, this is not a manufacturing defect and not covered under warranty.

Our Gold Plated range is plated using gold which may wear off with frequent use, this is not a manufacturing defect and not covered under warranty.

Items returned under warranty will be inspected by our team to see if they meet the criteria for replacement under warranty.

We reserve the right to use our professional discretion as to whether the item is faulty or damaged by misuse, wear and tear, and if the product will be repaired, replaced or a store credit issued.

If the care instructions have not been followed resulting in the warranty being voided when returning an item, we will not refund any postage or item costs. To have items re-delivered to you, a postage charge of $9.90 will apply.

You must contact our team prior to returning your item with an explanation of the issue and images. We will make an initial assessment based on the images you provide and if a warranty return may be applicable, we will provide you with return instructions so we can perform a physical assessment.

Contact our team using the Contact Us button below. We will give you a return number.

Ensure your item is well packed by returning it in a box that is well padded with bubble wrap.

We strongly recommend sending your items back using a signature on delivery and tracked postage method.

If the return is greater that $100, we recommend insuring your parcel (for example using Australia Post ‘Extra Cover’) for the item value to safeguard against loss. Returned items/parcels remain the property and responsibility of the customer until received and processed by us.

We are not liable for any return parcels lost in transit or where a signed proof of delivery cannot be shown.

All returns are subject to inspection by our jewellery team before a refund is processed. This is to ensure that is that the item has not been worn, sustained accidental damage, or been altered in any way (for example resizing, watch links removed).

We will contact you within 3 – 5 business days after we have received your item and advise you of the outcome.

You will receive an email once your return has been finalised.

Change of Mind

Exchange - A new order will be created with the exchange product and sent through to you to finalise.

Gift Card - Your gift card will be processed and emailed to you.

For change of mind returns, the Gift Card amount will be made out for the item amounts only and excludes all original and return postage costs.

Faulty, damaged or incorrect

Replacement - We will send out a replacement using your original order details.

Refund - We refund you the same way that you initially paid for your order. Once we've processed the refund, it should reappear in your account within 7 - 10 business days (it may be sooner but this depends on your financial institution).

We will only refund original and return shipping costs only if we deem the product to be faulty, damaged or not as ordered.

Warranty

Repair - We will have the item repaired by the manufacturer or an authorised repairer within a reasonable time frame. Once repaired, the item will be returned to you.

Exchange - A new order will be created with the exchange product and the exchange will be sent to you.

Gift Card - Your gift card will be processed and emailed to you.

We will only refund return postage costs if we deem the item to be covered by warranty.

You will receive an email from our team with the reason your return was not approved.

It is the customers responsibility to pay for postage to have the items re-delivered back to them if their return or warranty claim is rejected. The re-delivery fee is $9.90.

If we have needed to have the item assessed by a third party, there may be additional assessment charges. Where possible, we will contact you before having items assessed by a third party where it will incur a cost.

Watch warranties are brand specific and warranty cards are provided at the time of purchase. Most watch warranties are based on assessment by authorised repairers.  Proof of purchase or warranty documents will need to be provided.

Should you have any issues during your watch warranty period, please follow the instructions on the warranty ard or you can contact us using the button below for assistance.